At Total we strive to give you the best possible service. Our Customer Care Agents are available to assist with your enquiry, complaint, compliment, or placing an order.

You can contact us by completing the form provided or on any of the numbers below.

Customer Service staff are available from 07h00 to 19h00 from Monday to Saturday and from 07h00 to 13h00 on Sundays and public holidays. Only emergency calls are handled outside these hours.

Total Customer Care Centre contact details are:

South Africa: 0860 111 111

Namibia: 0800 300 641

Botswana: 0800 600 688

Lesotho: 800 22019

Swaziland: 800 5100 


Fax: 0860 111 112

Mail Address: PO Box 579, Saxonwold, Sandton, 2132

Physical Address: Total House, 3 Biermann Avenue, Rosebank, Gauteng, 2196

Contact Details

Please insert number in international format with no hyphens (ie. +27117782000)
Your Request

Depends on "Type Of Request"

Please submit full details, and include the Account/Order/Delivery number(s) relevant to your enquiry. For order placement, please detail your order requirements or attach the relevant order documents. For Loyalty claims, please attach the relevant documents.

Please attach relevant documents.
Add another attachment

* This is a mandatory field

Need assistance with this form?

 All our contacts